Privacy Policy

This privacy notice tells you about the information we collect from you when you access information about one or more of our services via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

If you are a customer of Brightspark, we invite you to ask your account manager for the company’s internal Customer Privacy Policy who will provide this immediately to you.

What personal data do we collect?

When you use this website contact form, or you contact us via phone, email or post, we would be collecting the personal data that you provide us.

Cookies and Access information

When you visit our www.mybrightspark.com website, we make use of the Google Analytics cookie tracker to identify the use of our website and improve it.

Cookies are small pieces of data which are stored by a website through your browser, to enable an improved experience whilst using or browsing a particular website/app or to remember your preferences or navigation history/activity (such as pages you have visited within a particular site or typical activity) at a particular site.

You can delete cookies using your browsers own Clear History function. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website and app features or services may not function properly without cookies.

Most web browsers allow some control of cookies through the browser settings. It is important to note however that if you block cookies from Our site or apps there are a number of functions that may not work, and you will need to reset your preferences each time you log in.

When you visit our website, we collect within webserver access logs your IP address, browser type and version if available, page visited, date and time of your visit and the website page requested from the server.

We collect and use Google Analytics derived data and Webserver access logs without making a direct reference to the visitor.

Why do we collect this information?

We will use your provided information to note and answer your queries, and to provide you with the required service. We will also send you a receipt of your message via email and we may use your telephone number to contact you regarding your query or notification.

We may use cookies to remember your preferences when you have visited our site and pages you like to regularly visit and to ensure that you receive the most up to date information which is relevant to you and your experience with Us. We also use cookies for internal management purposes and to enable essential activity to ensure that your account works correctly when accessing our services. We will not use these cookies to store information such as account details or transaction history.

Our website access logs are only collected for tracking visits to our site for statistical and performance optimisation purposes and to assist should any visitor, including you, not be able to access websites.

We have a legitimate interest to safeguard our business from unauthorised use of our website and information systems and for presentation as evidence in the case of litigation.

What do we do with your information?

Your personal information is stored in our online webserver and company information systems which are based within the European Union. We do not share your information within our group/sister companies that are based outside of the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

Unless we have your consent, we will not transfer information to third parties unless this in the course of servicing a contractual obligation with you in which this transfer is required or we as a company, are obliged by a court, legal obligation or by an authority’s request to disclose that information.

We will use reasonably expected and industry standard security measures to protect your personal data whilst in our possession or when transferring this data to third parties.

How long do we keep your information for?

We keep data collected through our website (personal data and query information in contact form, website access logs, and cookie tracking information) for a period of one (1) year.

Should we respond to your query as sent through the website contact form, we will keep this information for a period of two (2) years to safeguard our legitimate interest to keep track of potential customer acquisitions and to safeguard our rights should this information be needed for litigation purposes.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your rights to seek redress

If you reside within the European Union and you have a concern about our use of your information, you can contact your local data protection authority.

A list of European data protection authority can be found here.

If you do not reside within the European Union and you have a concern about our use of your information, kindly contact the Information and Data Protection Commission on www.idpc.org.mt.

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